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Trouble saving documents into SmartVault from the Google Gadget

Last post 09-05-2014 10:50 AM by Method_Greg. 1 replies.
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  • 09-04-2014 4:46 PM

    Trouble saving documents into SmartVault from the Google Gadget

    Reply Contact

    When I try to add an activity from the google gadget and include attachments, it seems to always send the first attachment to Method / SmartVault without an issue. However, the other attachments don't get added. Every time I add attachments / documents through the Google gadget, I get a pop-up warning that says the following:

    "Failed Saving Activity: Save Warning: The Document no longer exists in SmartVault. It may have been moved, deleted or overwritten. Please re-upload this document from Method to SmartVault."

    Any idea why this happens? This is a pretty straightforward transaction. Just trying to attach PDF docs from an email via the Google Gadget.

    Thanks...

  • 09-05-2014 10:50 AM In reply to

    Re: Trouble saving documents into SmartVault from the Google Gadget

    Reply Contact

    Hello l.gheen,

         This is a strange error.  It seems it gives you the opposite error that you would expect to get.  I did some tests and could not reproduce the error.   Can you give Method support a call 1-888-925-6238 x2?  We can do a walkthrough to see the process to spot anything that is amiss.


    Greg

    Greg Bilous
    Community Support Specialist
    Method Integration
    g.bilous@method.me
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400 ex.756
    Fax: 416.640.6027
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