Thanks so much for your patience today. Earlier tonight we outlined a plan to migrate some of our affected services to a new environment, which we believed would take ~24 hours to execute. While we were pursuing this path, our partner RackSpace was also investigating a potential hardware issue.
It seems that this hardware issue was the culprit for all of the slowness and performance issues we had today. This has now been fixed, and you should have no troubles logging in and using Method. Thankfully you don't have to wait until tomorrow… we're now good to go.
Tomorrow we'll dive deep to understand exactly what happened and how we avoid it in the future. We'll send you an update with our learnings and plan tomorrow.
We know that we inconvenienced you, your employees and your customers today. Our apologies again. As tough as it was for us to deal with the issues today, we know it was even tougher for you.
Paul