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!! Error Msg & Screens Not Loading: List builder, Existing Work Orders, Existing Customers...

Last post 09-29-2014 8:14 AM by Method_Greg. 3 replies.
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  • 09-28-2014 1:02 AM

    • Ivana
    • Top 500 Contributor
    • Joined on 08-28-2014
    • Posts 15

    !! Error Msg & Screens Not Loading: List builder, Existing Work Orders, Existing Customers...

    Hello, I'm having a problem with accessing several screens in Method:

    (1) Method / CRM / Campaigns / List Builder:

    Message    
    ERROR: One or more fields referenced by your actions were not found on the screen. Please make sure all actions specify a valid object on the screen and republish. If the problem continues, please contact an administrator.

    (2) Method / Field Service Operations / Existing Work Orders:

    Message    
    Action Sequence:1
    Oh-oh. The Refresh Grid Action did not have a grid selected. If this screen worked earlier and has now stopped working, we recommend your administrator adjusts the actions to resolve this issue. 
    Please contact the app developer.

    (3) Method / Field Service Operations / Existing Customers:

    Message    
    ERROR: One or more fields referenced by your actions were not found on the screen. Please make sure all actions specify a valid object on the screen and republish. If the problem continues, please contact an administrator.

    All screens were working perfectly yesterday, 9-26-2014.

    I need to use the List Builder tomorrow morning - Sunday, 9-27 - to send out emails to our customers.

    Please let me know what can be done at my end to resolve this issue.

    Thank you, Ivana

  • 09-28-2014 8:23 AM In reply to

    Re: !! Error Msg & Screens Not Loading: List builder, Existing Work Orders, Existing Customers...

    Ivana - can you please try again.

    We had to regenerate some of the pages in your account.  It appears to have resolved the issue.

    We're looking into whether other users are affected.

    Paul

  • 09-28-2014 3:54 PM In reply to

    • Ivana
    • Top 500 Contributor
    • Joined on 08-28-2014
    • Posts 15

    Re: !! Error Msg & Screens Not Loading: List builder, Existing Work Orders, Existing Customers...

    Hi Paul and Team,

    We really appreciate your quick attention to this problem! All 3 screens I reported malfunctioning are once again working as expected.

    Many thanks! I was able to proceed with my work this morning as needed. Smile

    I am curious, however, as to what might have caused such a problem?

    Thank you, and have a great day! 

    Ivana

  • 09-29-2014 8:14 AM In reply to

    Re: !! Error Msg & Screens Not Loading: List builder, Existing Work Orders, Existing Customers...

    Hello Ivana,

         We did some maintenance on the server over the weekend and this may have caused the issue. 

       Sorry for the inconvenience.

    Greg

    Greg Bilous
    Community Support Specialist
    Method Integration
    g.bilous@method.me
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400 ex.756
    Fax: 416.640.6027
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