Method Community

Hi,

We use Method Classic and working with QuickBooks 2013 Windows Desktop. Starting last week (Aug/17/2015), Method integration engine stop (or crashed) while processing Invoices (I read this from screen process message.) I once switch my QuickBooks for some reasons, then Method integration engine happened to work. However, it does not work all the time, and I'd like to know any solution to this. 

Here is the last few lines of the log:

commands.c (4520) : CHECKPOINT: 2272: Wed Aug 26 17:07:24 ExecuteCommand (qbw:UpdateMaintenanceAlert) Entered
commands.c (4535) : CHECKPOINT: 2272: Wed Aug 26 17:07:24 ExecuteCommand - LoadCommandFromDLL (qbw:UpdateMaintenanceAlert)- OK
commands.c (4555) : CHECKPOINT: 2272: Wed Aug 26 17:07:24 QBCommands.Execute (qbw:UpdateMaintenanceAlert) CALL
commands.c (4560) : CHECKPOINT: 2272: Wed Aug 26 17:07:24 QBCommands.Execute (qbw:UpdateMaintenanceAlert) RETURN hr(0)
oasdkrequestprocessor.cpp (397) : CHECKPOINT: 2272: Wed Aug 26 17:13:30 returning from ProcessXMLRequest, result = 0

oaerror.c (109) : CHECKPOINT: 2272: Wed Aug 26 17:13:31 OAstdMethodRet (80040818)
oasdkrequestprocessor.cpp (397) : CHECKPOINT: 2272: Wed Aug 26 17:13:31 returning from ProcessXMLRequest, result = 0

oasdkrequestprocessor.cpp (397) : CHECKPOINT: 2272: Wed Aug 26 17:13:31 returning from ProcessXMLRequest, result = 0

oaerror.c (109) : CHECKPOINT: 2272: Wed Aug 26 17:13:31 OAstdMethodRet (80040527)
oasdkrequestprocessor.cpp (397) : CHECKPOINT: 2272: Wed Aug 26 17:13:31 returning from ProcessXMLRequest, result = 0

TargetReadWriteCache.cpp (490) : MESSAGE: 2272: Wed Aug 26 17:13:32 LVL_FATAL_ERROR--Unable to acquire target lock on target that should have previously been locked

=========

Here is the link to log files.

https://drive.google.com/file/d/0By_xLLebTKb-ZVpEZzBoNFVaQzg/view?usp=sharing

https://drive.google.com/file/d/0By_xLLebTKb-VThucDQ4WmRqdDA/view?usp=sharing

 Thanks.

Alex

Hey Alex,

Please also send me the Sync Engine log:

> Go to your Method Integration Engine client and under "help" enable the options "Continue On Error" and "Trace for troubleshooting". At this point run a sync.

> Once the sync completes, there will be a log generated. If you are using Windows XP, the Engine Log folder is typically “C:\Documents and Settings\All Users\Application Data\MethodIntegration”. If you are using Vista or later, the Engine Log folder is typically “C:\ProgramData\MethodIntegration”. Please also upload that log file.

- Mortaza