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Field Service Operations App, Series & Occurrence issue?

Last post 10-16-2015 11:21 AM by FredH. 2 replies.
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  • 10-13-2015 5:13 PM

    • FredH
    • Top 500 Contributor
    • Joined on 10-13-2015
    • Posts 6

    Field Service Operations App, Series & Occurrence issue?

    Is it possible for the sort order & notes  in a “series” (in the work order list) should change the “occurrences” associated with the “series” as well as keep previously added occurence notes. “Occurrence” notes should be overwritten when new dates are generated or service dates are “renewed”.

  • 10-14-2015 11:37 AM In reply to

    Re: Field Service Operations App, Series & Occurrence issue?

    Hey Fred,

    If I understand correctly: you want the series to update occurrences upon save - but not overwrite additional data added to the occurrence manually.

    This would be an extremely complicated functional logic to put together and I don't believe this can be accomplished. 

    We do have in-house Consultants that can look into if it's a possibility. If that's a route you want to take shoot me an e-mail and I can have you in touch with your Account Manager.

    -- Mortaza

    Morty Barighzaai
    Customer Success Manager
    Method:CRM
  • 10-16-2015 11:21 AM In reply to

    • FredH
    • Top 500 Contributor
    • Joined on 10-13-2015
    • Posts 6

    Re: Field Service Operations App, Series & Occurrence issue?

    Yes you understand correctly.


    What about simply changing the sort order of all occurrences by changing the series without re-inserting the dates? Thanks!

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