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When logged in can't see anything

Last post 11-12-2015 10:40 AM by Method_Ben. 2 replies.
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  • 11-11-2015 2:07 PM

    When logged in can't see anything

    Reply Contact

    One of our employees, when logged in, can see the NEW version and are able to function in that, however, when they log in using the 'classic' version the headers are there but there is nothing else but a blank page. 

    --- please advise

  • 11-12-2015 10:28 AM In reply to

    Re: When logged in can't see anything

    Reply Contact

    Hi There

    Would you be able to have this user try a few things for me? First, if you could get this user to Clear their browser Cache and Cookies, or try another browser completely? 

    I have seen in the past particular extensions/toolbars/adware programs can prevent the page from being displayed correctly in Classic.

    If you find this doesnt work, let me know and Ill have a support rep reach out to assist further.

    Thanks!

    Regards,

    Ben

    Ben Hargreaves
    Senior Support Specialist
    Method:CRM
    b.hargreaves@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027

  • 11-12-2015 10:40 AM In reply to

    Re: When logged in can't see anything

    Reply Contact

    Hi Again,

    Looks like youve already spoken to one of our support reps and have had this resolved. Great News!

    Regards,

    Ben

    Ben Hargreaves
    Senior Support Specialist
    Method:CRM
    b.hargreaves@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
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