Hi guys, 

Any help with this would be super appreciated. 

We've been using a web to customer on our site since August now. It's been working fine, but just yesterday it stopped working. 

When the customer submits their info, it takes them to an error page at the following url: https://www.methodintegration.com/MethodWebForms/submit.aspx?tzId=Eastern%20Standard%20Time&ScreenResolutionWidth=1920&ScreenResolutionHeight=1080

Details of the error below. 

Oddly, the info is captured and makes it into Method just fine. But the customer is now being redirected to this error page instead of the correct thank you page. 

We haven't made any changes to the form since we set it up. Any thoughts on why this might have just randomly started happening? 

Form is at: https://www.betterrestsolutions.com/support/product-registration/

------------------------

Server Error in '/methodwebforms' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>

Hi Izabela,

Usually this error message occurs if the Form is not recognizing the URL making the requests/addition. But what makes this unusual is that the Records are actually inserting correctly.

Is this error happening for just one customer? Or can you verify this yourself when you attempt to add data?

It might also be worth going through and re-generating the HTML code on the Web Forms tool in Method and re-copying it onto your website.

Let me know how you go. Thanks Izabela.

Regards,

Ben

Hi Ben, 

This error is happening for anyone who access the form. I verified it myself. 

Re-generating the HTML is probably a good idea, but at this time Method Support is looking into it for me so I don't want to make any changes until I hear back from them, hopefully later today. I would like them to at least see the error so that we can identify why it started happening.

I will update. 

Thanks