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Resolving user access issues

Last post 07-07-2010 9:41 AM by Anonymous. 3 replies.
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  • 07-05-2010 1:54 PM

    • LilAaron
    • Top 100 Contributor
    • Joined on 07-04-2010
    • Austin area, TX
    • Posts 48

    Resolving user access issues

    Reply Contact

    I accidentally locked my only user out of my account with access only to sales & marketing.  How do I release the user and give it complete access again? 

    Lillian Aaron
    Business Accounting Software, Inc.
    512.267.2277 x800

    Supporting:
    QuickBooks Enterprise
    TRAVERSE Accounting Software
    Open Systems Accounting Software
    Method CRM

  • 07-06-2010 10:07 AM In reply to

    Re: Resolving user access issues

    Answer
    Reply Contact

     Hello LilAaron,

    The person (Admin) who created the account should be able to log in and modify the access for that user under Customize > Users. Check the welcome e-mail that was sent when the account was set up to confirm the log in info for the Admin if you are not sure. Hope this helps.

  • 07-06-2010 4:34 PM In reply to

    • LilAaron
    • Top 100 Contributor
    • Joined on 07-04-2010
    • Austin area, TX
    • Posts 48

    Re: Resolving user access issues

    Reply Contact

     Problem is the Admin person is the one that is locked out with the wrong permissions.  Any other suggestions would be appreciated.

    Lillian Aaron
    Business Accounting Software, Inc.
    512.267.2277 x800

    Supporting:
    QuickBooks Enterprise
    TRAVERSE Accounting Software
    Open Systems Accounting Software
    Method CRM

  • 07-07-2010 9:41 AM In reply to

    Re: Resolving user access issues

    Reply Contact

     Hi LilAaron,

    Can you please e-mail me the company name for the method account? My e-mail is a.mahadeo@methodintegration.com
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