Method Community

I am looking to filter customers based on the record of the last completed activity for our call center. I want to be able to sort customers by the last time an activity was completed on their acoount. I have a customized customer list that I want to be able to quickly view all of the customers that haven't had an email or a call since a given ...

I'm relatively new to any of the customization options and one of the things I am struggling with is how to search or filter customers by state or some predetermined region. Is there a way to add a box to the customer center or filter in some other way to select only those customers in say "New York"?  

Using both Mozilla and IE, I've tried downloading and installing the Outlook plugin. An initial private beta install worked and showed up in Outlook. Up/downloaded info between Method and Outlook.  Since then, after 2 weeks the plugin disappeared from Outlook.  Using the newly released public beta 2.0, A reinstall, repair, ...