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I would put forward a suggestion to have this ability to remove specific lines from a dialogue in light of the fact that this error can occur!   Mark

I have an active case that I opened.  There are two existing entries in it with a note to email the contact on saving.  There is one case dialogue that was entered but belongs to a different case.  How do I delete a specific date/time existing dialogue entry so the customer isn't emailed this part of the dialogue?  thanks,