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Thanks again, Adam, you've been very helpful. Have a good day!

Adam, that was the problem!  I had put our company name into the "from" field and my name into the "from name" field... I guess I assumed that since our email address is set up in the email preferences, it would automatically use that as the sender and just wanted the company name and sender name in those fields. ...

Adam, I just tried again and noticed that if I choose the "blank" template from the email template list, it will send - but if I do not choose a template and just type in a message, it still will not send.  I did the two emails right behind each other so nothing changed in-between.  Could it have something to do with the ...

Hi Adam, Thank you for your quick reply!  We did all of the things you suggested, checked the "send email" checkbox, and selected to process all rows, not just checked ones. However, I just sent another test email and this time I selected an email template, which I had not done the previous times. For the first couple of test ...

We have tested our default email preferences and received the test email immediately after the test, so our email setup seems to be fine, but when we try to send an email to several recipients through the Listbuilder function, it does not seem to be working.  We did not get any error messages, and it was only a test email to 3 internal ...

It took us a little while to find the tag as well - you have to be in the "add/edit contacts" screen in order to see the tag on the top left. If you are in the customer or lead main screen, go to the contacts tab for that customer and click on "edit contact".