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  • Can't process Mastercard through the gateway

    I just tried to process a mastercard through the method recieve payments page. Amex and Visa work fine. Any ideas of what the issue may be? Method support has authorized access to my Method account. Thanks. Lucas Stewart Stewart Electric 501-554-4634
    Posted to Method:Classic General Q&A (Forum) by Lucas on 10-12-2013
  • Re: Outlook Plug in for Outlook 2010 Windows 7 not syncing/errors

    Got it! Had to make adjustments in the settings, however, it still doesn't explain a string of errors and upon the 5th attempt, it functioned just fine.
    Posted to Method:Classic General Q&A (Forum) by Lucas on 10-03-2013
  • Re: Outlook Plug in for Outlook 2010 Windows 7 not syncing/errors

    Looks like the screen snippets didn't post. Nevermind on the errors, it just synced, gave me a list, but the subject area is blank and no appointments are listed in the calendar. Thanks.
    Posted to Method:Classic General Q&A (Forum) by Lucas on 10-03-2013
  • Outlook Plug in for Outlook 2010 Windows 7 not syncing/errors

    Don't know if there is a latest update to the plug in, but this would be very helpful for myself and my techs in the field. I downloaded the plugin, adjusted the settings as asked, and tried to sync contacts when I got all kinds of interesting error messages. Here's a list of the errors that pop up in order of appearance. Any ...
    Posted to Method:Classic General Q&A (Forum) by Lucas on 10-03-2013
  • Re: American Express Payments

    I checked the gateway settings and the transaction key for some reason was a few characters short. I copied and pasted from the known working Visa gateway into the rest of the gateways but I still get the same result. When I go into Method and click "process through payment gateway" I fill out all of the info and clickSave/new. It says ...
    Posted to Method:Classic General Q&A (Forum) by Lucas on 02-13-2013
  • Re: American Express Payments

    Authorize.net says that no Amex payments have hit their system for my account which means that the payments are being rejected by the portal or not passing through at all. I doubt that it is in the Amex gateway settings as I copied and pasted the account info to keep from having errors when keying it in.
    Posted to Method:Classic General Q&A (Forum) by Lucas on 02-12-2013
  • Re: Payments Processed through Portal

    I think I may have found the issue with action 5 and 9. It is trying to reference TransactionsEntity Acrtion 5 Get From: Shared Result name resultTransactionEntity Assign To: Action Result name resultTransactionEntity internal notes:Get the shared result resultTransactionEntity Action 9 Call another actiion set Current action sets Hidden ...
    Posted to Method:Classic General Q&A (Forum) by Lucas on 01-28-2013
  • Re: Payments Processed through Portal

    I had the same issue as soon as I set up the portal with the stock CustomerPortal screen. It pops up when you click to go to the ReceivePayments screen. It comes up immediately when the page loads. Action 5 and 9 is referring to Entity. I don't know where Entity and I haven't changed it. I duplicated the screen and tried to resolve the ...
    Posted to Method:Classic General Q&A (Forum) by Lucas on 01-28-2013
  • Re: Payments Processed through Portal

    I am having the same issue with customers clicking multiple times because there is no feedback to the user that an action has taken place. I am using Authorize.net as the payment gateway. I have greated a screen that should pop up after the customer clicks submit stating "your payment has been received for processing". I also added ...
    Posted to Method:Classic General Q&A (Forum) by Lucas on 01-27-2013
  • Can't log in with Firefox18

    I can't log in with Firefox18. I can go to the website, enter my information, but the login button doesn't work. It works with the latest version of internet explorer, but certain screens and links in method cause IE to crash. I'm trying to fix other issues with method and I have to stop and reboot frequently. Any ideas?
    Posted to Method:Classic General Q&A (Forum) by Lucas on 01-26-2013
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