Method Community

[quote user="pdirect"]How can we troubleshoot this?[/quote] It sounds like you might need to link the employee name to the username in Method.  In your Method account, click Customize > Users then click Edit beside the user you need to fix.  Near the bottom of this popup is an option to Link to  Employee / Vendor / ...

John, I need to correct myself here - Matt is correct above. ~C

Hi Matt and LaCrews, Thank you for bringing this to our attention. The following 2 updates have been made to MethodAPICreateMethodAccountV3: 1. Naming a new company account has been fixed so it follows the same rules as everywhere else in method. i.e. A company account must contain only letters and numbers (no underscores, spaces, ...

[quote user="John M"]I take it that the ActivityJob Item table only lists item that it has been completed?[/quote] Not from my testing, the ActivityJobItems table holds all work orders, past present and future - completed or not.  I quickly made a grid from this table and it totaled my Est Man Hrs column by default.  Was there ...

We setup an employee in QB and then setup a user in Method. But now when we try to link the Method user to the QB employee, the employee name does not show up in the list ... and it's been weeks since we added both so we know it's not just a sync delay problem.  Also, if we try to assign this user to an invoice, the reps ...

Matt We experienced the same thing when we developed our new site.   For now we've just assumed that an empty string equals Success. 

 Hi David Thank you for both of your replies on my Forum posting about problems with Web Service APIs calls.  Very helpful.  I have passed them on to my IT staff and we'll follow your instructions and suggestions and try to get the problems resolved.   I'll let you know if I have other findings or ...

I am trying to call the CreateMethodAccountV3 and have a couple of questions after testing it out. The first time I tested the call, the response was :<?xml version="1.0" encoding="windows-1252" ?><MethodAPI response = "Failure. The API could not validate your log in.  Please make sure you have entered ...

So the only way to get the activties and lineitems data together is to invoke a report or start the time. Got it Thanks! John M

Sorry about that... I posted screen shots but I guess they didn't stick.  weird...   Anyway, for the past month or so and with increasing frequency, I'm getting time out errors such as... "Method is still precessing your request. The server will be contacte every 15 seconds to verify the health of the ...