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Outlook Plug In issue

Last post 10-07-2015 3:00 PM by Method_Audisho. 2 replies.
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  • 10-07-2015 1:43 PM

    • InstaDRY
    • Top 75 Contributor
    • Joined on 07-24-2014
    • Orlando, Fl.
    • Posts 60

    Outlook Plug In issue

    Reply Contact

    Just downloaded the Outlook Add-In  and now cannot login to the app.  Used the same login information from Report Designer and website (which both worked fine).  Is there a setting I need to play with?

    M. Don Snyder
    InstaDRY, LLC

  • 10-07-2015 2:23 PM In reply to

    Re: Outlook Plug In issue

    Reply Contact

    Hey Don,

    Make sure your Company Account has no spaces and is input exactly how it's displayed. I emailed you how it should look. 

    -- Mortaza

    Morty Barighzaai
    Customer Success Manager
    Method:CRM

  • 10-07-2015 3:00 PM In reply to

    Re: Outlook Plug In issue

    Reply Contact

    Hi Don,

    We just spoke on the phone. To summarize, you were entering your credentials correctly and your user did have proper access to the API. I had you reset your password and this resolved the issue.

    --Audisho

    Audisho Sada
    Product Manager
    Method:CRM
    a.sada@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
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