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Outlook Plug In issue

Last post 10-07-2015 3:00 PM by Method_Audisho. 2 replies.
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  • 10-07-2015 1:43 PM

    • InstaDRY
    • Top 75 Contributor
    • Joined on 07-24-2014
    • Orlando, Fl.
    • Posts 60

    Outlook Plug In issue

    Just downloaded the Outlook Add-In  and now cannot login to the app.  Used the same login information from Report Designer and website (which both worked fine).  Is there a setting I need to play with?

    M. Don Snyder
    InstaDRY, LLC
  • 10-07-2015 2:23 PM In reply to

    Re: Outlook Plug In issue

    Hey Don,

    Make sure your Company Account has no spaces and is input exactly how it's displayed. I emailed you how it should look. 

    -- Mortaza

    Morty Barighzaai
    Customer Success Manager
  • 10-07-2015 3:00 PM In reply to

    Re: Outlook Plug In issue

    Hi Don,

    We just spoke on the phone. To summarize, you were entering your credentials correctly and your user did have proper access to the API. I had you reset your password and this resolved the issue.


    Audisho Sada
    Product Manager
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
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