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Recently we whenever we try to save a “Case Dialog & New/Edit Activity" the action fails with an error popup:

There was an error during the insert records into table process.

Addional information

Action Sequence Order: 20

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Whats suddenly caused this? and how can it be resolved?

Hi there,

Sorry to hear you are experiencing troubles with Method!

Would you be able to email me a screenshot of what your screen looks like prior to save? The address is success@method.me

Specifically what I am looking for is what Checkboxes on screen you have checked off. There should be two in the top right hand corner of the screen;

- Email Case notification to user when saving?

- Email Case notification to contact when saving?

And then one in the bottom right of the 'Case Dialog & New / Edit Activity' section;

- Email Activity notification to user when saving?

Which of these checkboxes (if any) do you have checked? The reason I ask is that the 'Action Sequence Order 20' part of your error message can refer to one of a few different actions behind the scenes depending on what you have checked off here.

Thanks!

-Ben

None of the checkbox on the screen are checked.

Hi again,

Would you mind reaching out to me at Success@method.me with the name of the screen you are looking at which is causing the error? I can see a few custom Case screens in your Account and I'm not sure which one you use as they all appear to be assigned to Tab Links.

Also - is this happening for every case? Or just specific ones? For Specific Users?

Thanks 

-Ben