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Tablink Error

Last post 11-11-2011 8:20 AM by Method_Michael. 10 replies.
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  • 11-03-2011 12:23 AM

    • m.mehr
    • Top 50 Contributor
    • Joined on 06-01-2011
    • Henderson, NV
    • Posts 100

    Tablink Error

    Reply Contact

    When clicking on a tab link for a custom version of Budget/Contract screen, I get the following error:

     

    We were unable to resolve your request. Either the screen you are trying to access does not exist, or there was a problem with your request.

    Recommended actions:

    1. If the screen has been replaced or republished by another user of your system. Please try signing out and signing back in.
    2. If this issue persists, go to Customize > Tab Links, and make sure the Tab Link is correct for this screen.
    3. Try closing and reopening your browser.

    I tried all three recommended actions with no luck.  I also noticed another user having a problem with a tab link, I wonder if they are related.

    Please advise.

    Thanks!
    Michael

    Michael J. Mehr, CPA.CITP
    michael@mehrcpa.com

  • 11-03-2011 8:40 AM In reply to

    Re: Tablink Error

    Reply Contact

    m.mehr-

    Did you try the steps in the other forum post? Below is a slightly modified version of the steps:

    1. Click Customize > Tabs.
    2. Scroll down to the tab where this custom tab link is located and click Edit tab links on the right.
    3. Check to see if the tab link you are clicking has a screen assigned to it, if not select one
    4. Click Finished Editing Tab Links.
    5. If a tab link is selected edit the screen associated with the tab link and Publish it again.
    Be sure to refresh the tab or click F5.  
    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo

  • 11-03-2011 11:23 PM In reply to

    • m.mehr
    • Top 50 Contributor
    • Joined on 06-01-2011
    • Henderson, NV
    • Posts 100

    Re: Tablink Error

    Reply Contact

    Hi Michael,

    Tried all of those and no luck.  I changed the existing Contract/Budget tablink back to the original screen, then added another tablink and assigned it to my custom screen.  Republished screen but same error.

    It was working fine last week, and I made absolutely no customization changes to my system since then.

    Thanks
    Michael 

    Michael J. Mehr, CPA.CITP
    michael@mehrcpa.com

  • 11-04-2011 8:11 AM In reply to

    Re: Tablink Error

    Reply Contact

    Michael-

    Can you enable MethodSupport and let me know the name of the screen that you are trying to use so I can test it out.

    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo

  • 11-04-2011 11:55 AM In reply to

    • m.mehr
    • Top 50 Contributor
    • Joined on 06-01-2011
    • Henderson, NV
    • Posts 100

    Re: Tablink Error

    Reply Contact

    Support is enabled, screen name is ProService_BudgetsContractsMJM

    Michael J. Mehr, CPA.CITP
    michael@mehrcpa.com

  • 11-04-2011 12:12 PM In reply to

    Re: Tablink Error

    Reply Contact

    Michael-

    It seems to be an issue with the screen iteself and nothing to do with tab links. If you click View on the screen from the screens list you get the same message. I have created a ticket for our development team to look into this. I will update this forum post when I have more info.

    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo

  • 11-10-2011 9:09 AM In reply to

    • m.mehr
    • Top 50 Contributor
    • Joined on 06-01-2011
    • Henderson, NV
    • Posts 100

    Re: Tablink Error

    Reply Contact

    Good morning Michael,

    Any updates on this painful issue?

    Thanks!

    Michael

    Michael J. Mehr, CPA.CITP
    michael@mehrcpa.com

  • 11-10-2011 9:16 AM In reply to

    • m.mehr
    • Top 50 Contributor
    • Joined on 06-01-2011
    • Henderson, NV
    • Posts 100

    Re: Tablink Error

    Reply Contact

    Hi Michael,

    I see that you have made a copy of my screen which now works, I wish I was notified.

    What was the issue, and should I just use the copy you made and move foward?

    Thanks!

    Michael

    Michael J. Mehr, CPA.CITP
    michael@mehrcpa.com

  • 11-10-2011 9:23 AM In reply to

    Re: Tablink Error

    Reply Contact

    Michael-

    This copy was actually made by our dev team, they had to remove a feature from the screen you created in regards to exporting.

    You can use this copied screen for now until we address the issue on your orginal screen.

    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo

  • 11-10-2011 9:33 AM In reply to

    Re: Tablink Error

    Reply Contact

    Michael-

    Actually there was a bunch of functionality removed, so it's best not to use that screen and wait to hear more from us.

    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo

  • 11-11-2011 8:20 AM In reply to

    Re: Tablink Error

    Answer
    Reply Contact

    Michael-

    This issue should now be resolved. Let me know if that is not the case.

    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo
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