Arnie:
I dont understand, there is a screen called QBO_SalesOrder, surely QBO stands for QB Online...thanks
Arnie - in your Method CRM for QuickBooks Online account, if you take a look at the list of stock screens listed under Customize > Screens, you'll notice that the screen you are referring to is not listed. Why? QuickBooks Online does not support integration with Sales Orders for any developers. All developers use a common way of connecting to QuickBooks Online which is called the Intuit Partner Platform and this capability is simply not there. This is why we have hidden this screen from the list.
If you however attempted to make a copy of the screen or attempted to create a custom tab link, you'll see the hidden list of screens. This is likely how you were able to display this screen but it isn't advisable to use this since it is not supported yet and may have issues like you are experiencing.
I agree that we could probably do a better job of hiding this screen from the copy screen and tab links area to remove confusion. However, in the mean time we do not advise you using this screen because it is not support by the Intuit Parter Platform. Once it is, we'll be sure to add that for all Method QuickBooks Online users.
Danny :)