Method Community

Does anybody know what this conflict means?

"QuickBooks returned an error when adding/modifying a accInvoice record. The error was: The item "620D18-1339517496" is placed in the request in incorrect order."

LaCrews:

Does anybody know what this conflict means?

Hi Mark,

If you Google "is placed in the request in incorrect order" you should get a few hits to help you out on this one.  Possible causes are: 

1. Debits are listed before credits or vice versa,
2. You're modifying the same lines multiple times.
   
   

I haven't run into this conflict myself and Google only produced a few hits so I apologize I can't help too much on this one.

~C

Okay, that's helpful... but... how do we fix it?

My client is getting these conflics frequently for Sales Orders.

Hi There,

The reason this conflict typically occurs is because the Line Items on transactions created from other transactions (ie Sales Order > Invoice) are not in the same order.

For example, I create a Sales Order with line items (A), (B), and (C) in that order. I then create an Invoice directly from this Sales Order, but once it syncs I go in and change the order of the Line items on this Invoice to (B), (A), (C). QuickBooks doesnt like this one bit.

That being said, there are a number of different reasons why this conflict can occur and this is just the most common of the reasons. I would recommend in your case to give our support line a call at 1.888.925.6238 x 2 and have a supprt rep take a look at this one for you.

Thanks!

Regards,

Ben