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Problem With Email Template

Last post 10-07-2013 11:09 AM by andy. 4 replies.
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  • 10-03-2013 9:31 AM

    • andy
    • Top 50 Contributor
    • Joined on 12-10-2012
    • Liverpool, UK
    • Posts 139

    Problem With Email Template

    I am trying to display the field Estimate.CustomerFullName on a template.

    However, the template is displaying it as follows... "Andrew CliffFullName" which is what displays if I use Estimate.Customer

    The template isn't recognising FullName. I've checked the HTML on the template for spaces and extra characters.

    Andrew Cliff
    Systems Manager
    CS Consult
  • 10-04-2013 11:04 AM In reply to

    Re: Problem With Email Template

    Hi Andy,

    Do you even have a CustomerFullName field in your estimate table?  Is this a custom field? The Estimate.Customer field (which is what appears to be rendering) should be the same as the FullName field anyways. Wouldn't Estimate.Customer give you the same result?

    - Adam

    Adam Lyons
    Manager of Support
    Method Integration
    a.lyons@method.me
  • 10-07-2013 3:49 AM In reply to

    • andy
    • Top 50 Contributor
    • Joined on 12-10-2012
    • Liverpool, UK
    • Posts 139

    Re: Problem With Email Template

    The Estimate.CustomerFullName is a linked field to the Customer table. This was created at some point in the past, I'm not sure who by. And after exporting the table I can now see that that it replicates the Estimate.Customer field.

    Could this be the reason why the field doesn't display? Just for future reference.

    Andrew Cliff
    Systems Manager
    CS Consult
  • 10-07-2013 10:38 AM In reply to

    Re: Problem With Email Template

    Hi Andy,

    I can check to see if a field that is part of another longer field name causes issues. For example, is Estimate.Customer rendering before Estimate.CustomerFullName can render. I can see situations where this may come.  I'll post back here on what I can find.

    For you purposes, since its a replicated field, I'd just use the Estimate.Customer field.

    - Adam

    Adam Lyons
    Manager of Support
    Method Integration
    a.lyons@method.me
  • 10-07-2013 11:09 AM In reply to

    • andy
    • Top 50 Contributor
    • Joined on 12-10-2012
    • Liverpool, UK
    • Posts 139

    Re: Problem With Email Template

    Fantastic, thanks for your help.

    Andrew Cliff
    Systems Manager
    CS Consult
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