Vicki,
There are two ways to achieve the hyperlink you are looking for.
The first way:
- Save the hyperlink code into an action result. I used <a href="*" target="_blank">*</a> . The "*" are place holders for the actual web address.
- Use a character function to replace the * with the website address.
- Take the action result from the character function and enter it into a Label field on screen.
This will show the label as a link and when clicked, will load the webpage in a new tab. Depending on your needs, I guess you can save this value into a field into the customer table to use on the Edit Customer screen also.
The other option is to use the Load Web Page action. The Facebook and Twitter icons on the CRM_Contacts page use this function and load the Twitter and Facebook pages based on the values entered into those fields. You can reverse engineer those actions to fit your needs.
As for the website field itself
, its a linked field to the Contacts table, which is why it won't save. When clicking save on the Edit Customer screen, it is saving to the Customer table, not the Contacts table. My suggestion would be to put in a Website field on your Customer table. After text is entered and saved, you can update the Contacts website field with the same value. I had a post from a while back that addressed a similar issue with the title field. That post can be found here: Title field in New Lead screen.
Hope this helps,
- Adam