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details not being kept when a series work order is edited

Last post 10-21-2013 9:24 AM by Method_Nelson. 1 replies.
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  • 10-17-2013 5:30 PM

    details not being kept when a series work order is edited

    Reply Contact

    Hi,

    I'm having a problem with detail from the description box and items not being transferred into a work order which though previously is part of a series, on editing is no longer (becomes a work order outside of the series).

    I'm losing fairly crucial operational data when this happens - how do I avoid the loss?

  • 10-21-2013 9:24 AM In reply to

    Re: details not being kept when a series work order is edited

    Reply Contact

    Hi taurusgardening,

    In order to help you address this issue, follow the workflow below to regenerate your Method tables.

     


    Workflow:

    To do this, follow the steps below:

    1. Go to Customize > Tables/Fields
    2. Click on the table you wish to regenerate; alternatively click Edit Fields...
    3. Click the Finished Editing Fields button.
     
    Do this for the following tables:
    1. Activities
    2. ActivityJobItem
    3. Customers
    4. Tenant (This may not be available to you - so do not worry if you cannot see it).
     
     
    This should resolve the issue.
    If the issue persists, email us your Company Account name and activate the MethodSupport user. To do so, go to Customize>Users and click the Activecheck box next to the MethodSupport user. 

    Cheers,
    Nelson
    Nelson De Miranda
    Customization Solutions Specialist
    Method Integration Inc.
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: n.demiranda@methodintegration.com
    LinkedIN: http://www.linkedin.com/in/NelsonDeMiranda
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