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I'm installing outlook on a machine running Windows XP and Outlook 2010. It fails. How do I get to a successful install. The install log is:

Outlook addin install log

The following properties have been set:

Property: [AdminUser] = true {boolean}

Property: [InstallMode] = HomeSite {string}

Property: [ProcessorArchitecture] = Intel {string}

Property: [VersionNT] = 5.1.3 {version}

Running checks for package 'Windows Installer 3.1', phase BuildList

The following properties have been set for package 'Windows Installer 3.1':

Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'

Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true

Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'

'Windows Installer 3.1' RunCheck result: No Install Needed

Running checks for package '.NET Framework 3.5 SP1', phase BuildList

Reading value 'SP' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v3.5'

Read integer value 1

Setting value '1 {int}' for property 'DotNet35SP'

The following properties have been set for package '.NET Framework 3.5 SP1':

Property: [DotNet35SP] = 1 {int}

Running checks for command 'DotNetFX35SP1\dotNetFx35setup.exe'

Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet35SP' and value '1': true

Result of checks for command 'DotNetFX35SP1\dotNetFx35setup.exe' is 'Bypass'

'.NET Framework 3.5 SP1' RunCheck result: No Install Needed

Running checks for package 'Microsoft Office 2007 Primary Interop Assemblies', phase BuildList

Running external check with command 'C:\DOCUME~1\Holly\LOCALS~1\Temp\VSDE.tmp\Office2007PIARedist\ComponentCheck.exe' and parameters ''

Process exited with code 1

Setting value '1 {int}' for property 'PIAInstallAction'

The following properties have been set for package 'Microsoft Office 2007 Primary Interop Assemblies':

Property: [PIAInstallAction] = 1 {int}

Running checks for command 'Office2007PIARedist\o2007pia.msi'

Result of running operator 'ValueNotEqualTo' on property 'PIAInstallAction' and value '0': true

Result of checks for command 'Office2007PIARedist\o2007pia.msi' is 'Bypass'

'Microsoft Office 2007 Primary Interop Assemblies' RunCheck result: No Install Needed

Running checks for package 'Microsoft Visual Studio 2010 Tools for Office Runtime (x86 and x64)', phase BuildList

Reading value 'Version' of registry key 'HKLM\SOFTWARE\Microsoft\VSTO Runtime Setup\v4R'

Read string value '10.0.50903'

Setting value '10.0.50903 {string}' for property 'VSTORuntimeVersionInstalled'

The following properties have been set for package 'Microsoft Visual Studio 2010 Tools for Office Runtime (x86 and x64)':

Property: [VSTORuntimeVersionInstalled] = 10.0.50903 {string}

Running checks for command 'VSTOR40\vstor40_x86.exe'

Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VSTORuntimeVersionInstalled' and value '10.0.31007': true

Result of checks for command 'VSTOR40\vstor40_x86.exe' is 'Bypass'

Running checks for command 'VSTOR40\vstor40_x64.exe'

Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VSTORuntimeVersionInstalled' and value '10.0.31007': true

Result of checks for command 'VSTOR40\vstor40_x64.exe' is 'Bypass'

'Microsoft Visual Studio 2010 Tools for Office Runtime (x86 and x64)' RunCheck result: No Install Needed

Launching Application.

URLDownloadToCacheFile failed with HRESULT '-2146697208'

Error: An error occurred trying to download 'https://www.methodintegration.com/MethodOutlookAddIn/Web/OutlookMethodSync.vsto'.

Hi Jim,

Ive created a support case for one of our reps to reach out and give you a hand. I also did some investigation on the error message and turned up this;

https://support.microsoft.com/en-us/kb/934387

Would you be able to give these steps a try and see if that works for you?

Thanks Jim.

Regards,

I am havinvg the exact same issues:, where the installer errors out and says it can't download the vsto file.  I had my tech guy come over and see what he could do, but no luck.  

Any help would be appreciated.

Hi Celticmoose,

Were you able to try the Steps outlined in the Microsoft Help centre documentation I linked in my last post? You can find it here;

https://support.microsoft.com/en-us/kb/934387

If this doesnt work for you - Let me know and we can take some further steps to get you up and running!

Thanks Celticmoose.

-Ben

Ben,

I did have my tech guy follow the steps in the link, it didn't work. 

Here is the log:

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.1 {version}
Running checks for package 'Windows Installer 3.1', phase BuildList
The following properties have been set for package 'Windows Installer 3.1':
Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true
Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
'Windows Installer 3.1' RunCheck result: No Install Needed
Running checks for package '.NET Framework 3.5 SP1', phase BuildList
Reading value 'SP' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v3.5'
Read integer value 1
Setting value '1 {int}' for property 'DotNet35SP'
The following properties have been set for package '.NET Framework 3.5 SP1':
Property: [DotNet35SP] = 1 {int}
Running checks for command 'DotNetFX35SP1\dotNetFx35setup.exe'
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet35SP' and value '1': true
Result of checks for command 'DotNetFX35SP1\dotNetFx35setup.exe' is 'Bypass'
'.NET Framework 3.5 SP1' RunCheck result: No Install Needed
Running checks for package 'Microsoft Office 2007 Primary Interop Assemblies', phase BuildList
Running external check with command 'C:\Users\meganb\AppData\Local\Temp\VSDDB5D.tmp\Office2007PIARedist\ComponentCheck.exe' and parameters ''
Process exited with code 1
Setting value '1 {int}' for property 'PIAInstallAction'
The following properties have been set for package 'Microsoft Office 2007 Primary Interop Assemblies':
Property: [PIAInstallAction] = 1 {int}
Running checks for command 'Office2007PIARedist\o2007pia.msi'
Result of running operator 'ValueNotEqualTo' on property 'PIAInstallAction' and value '0': true
Result of checks for command 'Office2007PIARedist\o2007pia.msi' is 'Bypass'
'Microsoft Office 2007 Primary Interop Assemblies' RunCheck result: No Install Needed
Running checks for package 'Microsoft Visual Studio 2010 Tools for Office Runtime (x86 and x64)', phase BuildList
Reading value 'Version' of registry key 'HKLM\SOFTWARE\Microsoft\VSTO Runtime Setup\v4R'
Read string value '10.0.40303'
Setting value '10.0.40303 {string}' for property 'VSTORuntimeVersionInstalled'
The following properties have been set for package 'Microsoft Visual Studio 2010 Tools for Office Runtime (x86 and x64)':
Property: [VSTORuntimeVersionInstalled] = 10.0.40303 {string}
Running checks for command 'VSTOR40\vstor40_x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VSTORuntimeVersionInstalled' and value '10.0.31007': true
Result of checks for command 'VSTOR40\vstor40_x86.exe' is 'Bypass'
Running checks for command 'VSTOR40\vstor40_x64.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VSTORuntimeVersionInstalled' and value '10.0.31007': true
Result of checks for command 'VSTOR40\vstor40_x64.exe' is 'Bypass'
'Microsoft Visual Studio 2010 Tools for Office Runtime (x86 and x64)' RunCheck result: No Install Needed
Launching Application.
URLDownloadToCacheFile failed with HRESULT '-2146697208'
Error: An error occurred trying to download 'https://www.methodintegration.com/MethodOutlookAddIn/Web/OutlookMethodSync.vsto'.

This is Outlook 2013, Windows 7 Pro, 64 bit.

Thanks!

EDIT: I'd like to add that it works fine on my computer, and worked fine on my employee's computer up until recently, when her hard drive failed and had to be rebuilt.  But none of us can figure out why the installer works fine on my machine but not on hers.

Well I never did get a solution from Method, but installing Windows 10 seems to have fixed it...