We've been using web to lead for a while, so this is not a new issue. When someone fills out the form, duplicate records are created within Method's Activity List.
One record is catgeory "Web Comment" the other is category "Other", both created at the same time with the same information, but with sequential Activity List numbers. So for each Activity we show one completed (since the internal user reached out to the prospect) and the other Not Started.
Is there a setting that needs to be adjusted to fix this duplication?