Method Community

This issue has never been a problem before, so hoping you can provide some insight.

CompanyA has 3 contacts listed:

john@companya.com (main contact, opt out of billing = no)

jane@companya.com (opt out of billing = no)

mike@companya.com (opt out of billing = yes)

I sent an invoice containing a link to our portal (from Method) that directed the contacts to sign in with their respective email addresses.

However, both recipients (john & jane) received the same error when attempting to login, that there were multiple instances of their email addresses. This isn't true, there is only 1 record for each contact.

I then changed the opt out of biling to YES for jane@companya.com, and was able to successfully login as john@companya.com.

So there appears to be a conflict with accessing a portal when multiple contacts with the same email domain are selected to receive billing notices.

Can you test this out & let me know if anyone else is having this problem and when it can be resolved?

Thanks!

Hi Autumn,

This is most likely caused by a duplicate email in your contacts list. There may be one or more contacts with the same emails, which is why this message would appear.

- Ashur

There are no duplicates email addresses for this particular customer. I even exported the contact table to verify this.

I was able to login with the 1st contact's email after making the 2nd contact - Opt Out of Billing = YES. 

Not sure what exactly is going on here, I wasn't able to replicate this on my account. I have three contacts, but only 1 is opted out of billing yet I'm able to login with the 2 other contacts. If you exported your entire Contacts table then I would suggest doing a duplicate search in Excel for the Email column.

- Ashur

I just attempted it again and am now able to login with both contact email addresses.

Your suggestion was how I verified there were no duplicate email address in my last post. 

Strange, but it seems to be working now.

That is strange, but I'm glad to know it's working now. Let me know if that changes, Happy Holidays!

- Ashur