You actually have a few options available to do what you are trying to achieve through Method, so the answer is, yes, this is definitely possible. The simplest way, would be to add an action to your WorkOrder screen, so that when the work order gets 'saved' after being marked as completed, you will automatically send an email with the attachment of your 'survey'.
here are other ways you could do this in Method, like create a Method Webform. Your Customer s wo uld be able to click a link you would provide them to your web form, they would fill out their comments and then "submit" the web form . When they submit the web form, it would automatically get sent to Method and show up in your database. I provided a link here, describing how to create a "Web-To-Lead" form, however you wo uld have to do some additional custo mization to create a web form that suites your needs.
here. You could potential c reat e your own tab where you . You could sen d your Customer an email with a link to your Contacts Portal. Your Customer could then log in to the portal, fill out your survey , they could also their pre vious transactions and update their contact info from here.
A third option, would be to ta ke adv antage of your Contacts Portal, a link to get your started on this is
If you want, I c a n lay out some simple steps for m y first suggestion, sending an email with an attached form .