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Error when syncing with QBO

Last post 04-14-2014 4:15 PM by Anonymous. 2 replies.
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  • 04-13-2014 11:07 PM

    • Neil
    • Not Ranked
    • Joined on 04-14-2014
    • Posts 3

    Error when syncing with QBO

    Reply Contact

    I am getting the following error when attempting to sync with QBO

    Error : Root element is missing

  • 04-14-2014 12:05 AM In reply to

    Re: Error when syncing with QBO

    Reply Contact

    Greetings,

    Use the Oct version and not the Feb version of method. Its a bug

    John M

  • 04-14-2014 4:15 PM In reply to

    Re: Error when syncing with QBO

    Reply Contact

    Hi Sean/John,

    John, thanks for the quick reply to Sean, however this isn't quite accurate.  This is an issue we are currently working on with non-US QuickBooks Online accounts, it has nothing to do with the version you are logging into for Method.  

    We should have a fix for this in the next couple of weeks, however if you have any questions on this, or it is messing you up in any way, I suggest you give us a call in Support and we can discuss this issue with you further.  You can reach us directly at 1-888-925-6238x2.

    -Ben
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