When conducting a search in the Lead or Customer grid using the "Tags" column header search box, it does not find all of the records that contain a particular tag.
I understand that having a second filter applied could cause the issue, so I am entering only a search for that tag and applied no other filters. When I choose the "Shared Lead Contacts" Filter by View option and apply no search, I can scroll through the list and see that multiple records contain this particular tag. I then type the tag in to the search box, exactly as it is spelled, hit enter, and of the dozens of records that have the tag, only 2 appear. One has only that tag, the other has multiple tags.
1) What am I missing? There must be some way to reliably search for and display contacts that have a particular tag assigned.
2) The search is very unforgiving, as it does not appear to allow partial term entry to find the tag. It seems odd that the software would require a user to know the exact spelling of a tag when something as simple as a drop-down list of acceptable values or an auto-complete search would overcome this. Is this feature not requested by other users? Are there any plans to add it?
As always, thanks for any help.