Good day, Method community! It’s been a good three months since I started my tenure here at Method CRM, so Errol (my partner in crime and the voice of our User Tutorial videos) indicated to me it’d be high time for me to introduce myself to our clients and the community at large. My name is Alex, and I have the distinction of being the first-ever dedicated technical documentation specialist to work with the team here at Method.
“Technical documentation specialist”, by the way, is an overly important-sounding way of saying “he’s the guy who writes stuff”.
My job is to build out helpful documentation detailing the ins and outs of Method CRM, but even more than that, my job is to make that documentation accessible to everyone. Most of you are small business owners who often don’t have the time to sit down and “read the manual” every time you want to tweak a setting or find out what a particular drop down menu does. My mission, as I’ve chosen to interpret it, is to provide you with answers to your questions in easy-to-read, easy-to-understand bite-sized pieces in our Help Center, to save you time and let you get back to doing whatever it is your business does best.
In fact, that’s partly why Errol and I work so closely together: any of you who have seen our tutorial videos know that Errol is a pretty...boisterous guy, and it’s my intention to bring a little of the fun and levity he embodies to our documentation. Because let’s face it - who among us actually wants to read a thousand-page manual written by a software developer? (No offense to our exceptional dev team, who could probably program my computer to pull a HAL 9000 or something.)
The best place to start, of course, is at the beginning. Chapter One of our documentation is live in the Help Center (you can find the first article here) and there you’ll find a “glossary” of some of the most basic elements of Method CRM and how to get around in the system. We’re going to be rolling out a whole new section detailing the functionality of the Activities tab very soon, and I’d love to hear what you have to say about what kind of job I’m doing. If you find something that doesn’t work, or something that doesn’t make sense, I want to know! Of course, I won’t say no to the odd “you’re doing a great job” or “you’re awfully good-looking” message, either, because at the end of the day I’m a writer and we’re all shameless egotists. But seriously - your feedback helps me do my job more effectively, so don’t hesitate to get in touch.
Please leave a comment below or you can reach me at:
documentation@methodintegration.com
Thanks for stopping by, and I look forward to serving up more great articles for your discerning tastes!